Lead Workpl Ops & Supp : Job Level - Director P4

Infrastructure Service Manager
Position Category: Information Technology Job Level: Director
Position Type: Full-Time Location: Westchester. NY
Company Profile
Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. With offices in more than 43 countries, the people of Morgan Stanley are dedicated to providing our clients the finest thinking, products and services to help them achieve even the most challenging goals.
As a market leader, the talent and passion of our people is critical to our success. We embrace integrity, excellence, teamwork and giving back.
Role Profile
The management and traceability of desktop data bearing IT assets is a top priority for Morgan Stanley. The Infrastructure Service Manager will be responsible for ensuring that all desktop data bearing assets are managed in accordance with Morgan Stanley policies and procedures throughout the IMAC (Installs, Moves, Add and Changes) lifecycle.
The Infrastructure Service Manager will manage a local team whose remit will include the receipt, building, configuring, installing, moving, repairing, and decommissioning desktop assets. This will also include inventory and stock management. They will provide procedural support to their team to ensure projects are executed in accordance with established operating instructions.
They will be the primary interface for move projects for Corporate Services and as well as the escalation point for any IMAC related activities for their region. Skills Required
- A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry
- Able to demonstrate strong team leadership skills.
- Proven experience of adherence to detailed processes.
- Self-motivated personality with a very high level of attention to detail
- The ability to maintain and develop formal and informal relationships with key stakeholders and with peer Service Managers globally to ensure a consistent approach in each region.
- The ability to multi-task in a high paced and demanding environment is crucial.
- Experience with managing relationships with vendors, including the monitoring of Service Level Agreements
- Ability to communicate at all levels of management.
Skills Desired
- Experience working in Agile teams and an understanding of Agile practices.
- An understanding of or qualification in ITIL practices.
- Advanced understanding of Microsoft Office products (including admin functions)
- Excellent problem solving and analytical skills.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $120,000 and $165,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).