Human Resources Manager, Netflix House - King of Prussia

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.

The Role

As Human Resources Manager, you will lead all aspects of the on-site HR experience, including daily HRBP responsibilities, employee relations, training, and recruitment.  You will also be the link between the on-site needs, and the larger Netflix corporate HR team.

What you will do: 

• Develop and lead all day-to-day HR efforts as the HRBP for the Netflix House employees.

• Oversee end-to-end recruitment and resource planning for all Netflix House employees including salaried, hourly, and part-time shift-based positions.

• Develop strategic sourcing approaches including competitive research, industry profiling, and direct outreach to attract, interview, and hire top talent across a range of hard-to-fill and high-volume roles.

• Ensure all employees meet local jurisdictional requirements, including employment documentation, training verifications, and ongoing regulatory compliance.

• Maintain up-to-date knowledge of the geographic market, including competitor analysis, salary trends, and HR best practices.

• Understand the broader Netflix Experiences business strategy, and continually adjust on-site strategies, as needed.

• Establish regular meetings with key stakeholders and corporate HR cross-functional partners to update on progress and solicit feedback.

• Lead onboarding and training for new employees, in partnership with the wider management team and training coordinator.

• Be a critical inclusion & diversity thought partner to leaders and determine a plan for increasing representation.

• Promote and foster a mindset of continuous innovation.

What we need from you:

• Demonstrated 7+ years of HR generalist/HRBP work in a hospitality, retail, or F&B environment.

• Experience with building and developing highly functional teams.

• Strong knowledge of the local talent market, hiring practices, and regulatory information (i.e., local/regional labor laws).

• Strong knowledge of training & development strategies.

• Adept at exploring and analyzing data to identify insights and opportunities for business impact.

• Passionate about and experienced with leading through change and navigating ambiguity, while maintaining operational excellence.

• Drive a safe, compliant, and inclusive workplace at Netflix House by leading HR operations, ensuring regulatory compliance, fostering talent development, and promoting a culture of innovation and diversity.

• Excellent communication skills, both verbal and digital.

• Excellent leadership skills.

• Strong desire to think outside the box and innovate.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.