Consultant Conversion - Soft Prod Mgmt & RE III - Director

We are looking for a Site Reliability Engineer with a minimum of 6 years of industry experience, preferably working in the financial IT community.  The position in the WM Client Platforms team is focused on delivering exceptional services to both BU and Dev partners to minimize/avoid any production outages. The role will focus on production support within the WM Client Platforms automating deployments and working with the agile teams to build and support stable and reliable production systems. The ideal candidate will be passionate about automation and skilled in one of the programming language Python/PERL/SHELL, Ruby, JAVA, C# or the like. Candidate should possess a strong understanding of database concepts, job scheduler, MQ, Web services, UNIX/LINUX/Windows OS as well as experience with debugging applications. We are looking for a strong leader with excellent communications skills who is committed to continuously improving and delivering results. Candidate should be organized, disciplined, detail-oriented, self-motivated, and delivery-focused. 

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Software Production Management & Reliability Engineering position at Director level, which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

WM Product Tech is a dynamic and fast-paced area within the Firm’s WM Technology Division. We are responsible for creating innovative technology solutions for the Private Banking Group (PBG), one of the strategic growth areas of the Firm, providing cash management and lending products and services to our WM clients. WMPT offers technology solutions for bank’s Investment Portfolio, a multi-billion fixed income trading desk dealing across multitude of asset classes. If you are an exceptional individual who is interested in solving complex problems and building sophisticated solutions in a dynamic team environment, WMPT is the place for you.

What you'll do in the role:

• Maintain applications once they are live by measuring and monitoring availability, latency and overall system health with a focus on business activities and continuously evaluate cost and TOIL.

• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, capacity planning and launch reviews. 

• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; includes automation for other various operational needs. 

• Troubleshoot infrastructure issues, reviewing log files, updating documentation, and having knowledge base with resolutions

• Work closely with the application Development team to understand the platform and create tools/utilities to help with production management

• Work with upstream data providers and upstream consumers, and reducing the amount of escalation to development teams

• Develop scripts and assist with code changes along with operational tasks/activities. 

• Work closely with Application Development to ensure that the support team has excellent knowledge of the application set, own and maintain support knowledgebase and documents. 

• Use analytical skills to find trends in the environment and drive out problems. 

• Lead effort to determine improvement areas to stabilize the plant. 

• Identify risks and work with a sense of urgency, working within a team or independently. 

• Test and tune network, hardware, and software configurations to maximize performance 

• Interface with different teams like IT Dev managers, Infrastructure teams and lead as a Subject Matter Expert (SME) for the application(s) supported. 

• Understand the overall business flow of supported application systems and its interface with clients 

• Take ownership and managing production requests, questions, issues and perform Root Cause Analysis for outages/incidents

• Understand the overall business flow of supported application systems and its interface with clients

• Be flexible to provide weekend on call rotation and available for offshore time lead

• Be accountable for the Production Environments as well as the non-Production Environments for the existing GBOT team and be part of 24/7 production support coverage.

What you'll bring to the role:

• 5+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals and appropriate attention to detail

• Ability to focus, provide resolutions for production issues in a high demanding and pressured environment 

• 4+ years hands-on experience in designing, developing, and implementing technical solutions, or significant experience in deep technical support

• Strong experience in scripting language (Shell scripting, Python, Perl, etc.) and cloud driven development  

• Strong database skills with DB2, Sybase or Oracle

• Hands-on experience with Autosys or other batch scheduling software 

• Strong experience in Continuous Integration and Continuous Deployment 

• Strong experience in environment on demand for both Virtual Machines and containers 

• Knowledge and hands-on experience on with monitoring tools like Splunk, IP Soft, Sockeye 

• Practical experience on Agile Methodology (e.g. Scrum) 

• Knowledge or experience with automating deployments using Jenkins, Train or Windeploy  

• Ability to diagnose technical problems, debug, optimize code, and automate routine tasks 

• Hands-on experience in application and database troubleshooting/issue resolution in a fast-paced environment

• Excellent communication and ability to think out of the box for process improvements.

• Knowledge of Cloud based deployment, security, networking concepts in Azure and AWS 

• Bachelor’s/Master’s Degree in Computer Science, Information Systems or related field 

Skills Desired: 

• Knowledge or experience with algorithms, data structures, complexity analysis and software design 

• Interest in designing, analyzing and troubleshooting large-scale distributed systems

Educational Qualification:

• Minimum BS degree in Computer Science, Engineering or a related field

​

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).